Facilities Maintenance Software

Facilities Maintenance Management Systems

Owners, executives, and managers want to measure performance, and often ask:

• How's my response time on work?
• Am I meeting contractual requirements?
• Is asset availability and uptime being maximized?
• Have we optimized property or facility maintenance costs?

eMaint provides the major building maintenance software and systems that property management and facilities maintenance management need for asset management, work order management, service requests, and key performance metrics.

Asset Management Systems

Managing assets is a critical component to the operations of any facility or property. eMaint building maintenance software provides the ability to identify, track, locate and analyze all of your corporate assets. The asset explorer provides a user-definable "tree" view of assets, making it easy to locate by the location, type, system or any other hierarchical setting you choose. Keeping track of assets and their changing locations is a challenge. eMaint gives you the ability to track asset locations so you know where it is, where it's going and where it's been.

eMaint's web-based facilities maintenance software and property maintenance software systems provide point and click access to all labor and material costs right at the asset level. Gathering of all these costs is accomplished through our powerful work order system.

Work Order Management

The eMaint Work Order center allows you to provide technicians with a planned job, the proper procedures and the necessary parts and tools they need to work without delays or interruptions. Labor, parts and purchases are easily tracked on the work order, allowing you to quickly analyze the costs associated with facility maintenance management.

With eMaint, you'll be able to calculate response time and completion rates, track performance, and provide a feedback mechanism to keep your internal customers aware of the status of their work requests.

Service Request and Maintenance Request Software

Work requests - whether from owners, tenants, staff, students, teachers, customers -- are at the cornerstone of operations and facility management. Let's face it: there shouldn't be a "one size fits all solution" to managing work requests. For some organizations, simplicity is the key. Our "You've got work" feature makes submitting work requests as easy as sending an email. Other organizations require a more robust solution. The "My Requests" feature not only provides a customizable form for detailed entry of the request, it provides a requester control panel to view the status of pending, open and past work.

Key Performance Metrics

The Maintenance Dashboards in X3 property and facilities maintenance software provides up-to-the-minute information on the key performance metrics critical to your building maintenance program:

• New work orders in last 24 hours
• Percentage of work completed last week
• Year to date number of work orders open
• YTD Number of work orders completed
• YTD Labor hours
• YTD Material costs
• Percentage of work orders over estimate
• Turnaround times on work

Users of eMaint X3 building maintenance software experience positive results:

• 26% increase in on-time completion rate of scheduled work
• 40% improvement in work completion rates
• 65% increase in customer satisfaction due to improved communication on status of work requests

Software System Features and Benefits for Facility and Property Management

Work Request Management	Improve workflow efficiency and customer satisfaction by providing a fast and easy tool for submitting facility work requests. Maintain customer satisfaction with automated alerts when customer requests are approved, rejected and completed.
Email Request Module	Enables unlimited number of customers to easily submit requests via email that are automatically captured in your eMaint Request Center
Asset Explorer	User-definable "tree" view of assets, making it easy to locate by the location, type, system or any other hierarchical setting you choose.
Asset Work and Charges History	Point and click access to all labor and material costs right at the asset level.
Multi-Form Capability	Easily capture the right information about your assets, regardless of the various types of assets that you manage.
Facilities Preventive Maintenance (PM) Management with Auto-Generate Capability and scheduling based on any trigger - calendar, meter or condition-based monitoring.	Provide an environment of the highest level of customer satisfaction and asset availability. Facility preventive maintenance ensures equipment is maintained regularly, not just repaired when it breaks. Automatically produce and email preventive maintenance (PM) work orders to ensure compliance and maintain optimum equipment performance.
Planning and Scheduling Tools	The "Planner" interface lets you see the work that needs to be performed and assign it to available personnel. The tool includes customizable filters to view work by building, department, problem type, trade, or any other criteria needed to suit your business process.
Inventory Control Tools	Reduce inventory spend and ensure the right parts are available at the right time
Workflow Manager	Powerful configuration tool that lets you "define rules" - from auto-assigning work requests, to routing work orders via email, to calculating response time and completion rates -- and customize the CMMS functionality to match your specific business processes.
Personalized Dashboards and Reports	Facilities maintenance management gains instant access to the key performance metrics critical to your operations, including: New work orders in last 24 hours Percentage of work completed last week Year to date number of work orders open YTD Number of work orders completed YTD Labor hours YTD Material costs Percentage of work orders over estimate Turnaround times on work
Cost Tracking and Repair Histories	Easily capture labor, parts and materials costs and measure maintenance spend by building, department, customer, cost-center, line or any user-definable criteria.
Mobile solutions with bar coding technology	Perform inspection rounds, manage work orders, and control inventory using a handheld device in the field.

Pricing Made Easy.   Click the buttons for additional details!

What's included for £31 per user per month?  Hosted on our servers (SaaS Model)  Full-featured Maintenance Software  Backups of your system and data  All system updates and upgrades  Unlimited helpdesk support ...and what other costs should I expect? Please continue reading...   We understand that pricing is an important part of the information gathering process when evaluating CMMS products. When it comes to pricing, eMaint believes that transparency and simplicity of pricing are of the upmost importance. User fees are simply £31 per user per month. However, there are some additional costs you should consider. All of our clients have different needs. Your total investment is determined by 4 main factors:  Are you able to take advantage of the SaaS model or do you require an internally hosted solution?  The number of user logins you will need.  The services needed to successfully implement your solution.  Will you require any conversion of existing data? The best way to get an exact price is to give us a call or fill out the contact form. This allows us to make sure we understand your objectives and that the right elements are included for success.

TIARA YACHTS Realizes Immediate Payback on X3 CMMS Reporting & Dashboards

“For 30 years we didn't measure anything. In the last 18 months we have built up that ability, and now we are able to trend just about anything we want.” -Dave Lutke, Assistant Manager Facilities, Tiara Yachts

Background

Tiara Yachts is a leading manufacturer of high-quality yachts, based in Holland, Michigan. Tiara implemented eMaint X3 CMMS to track labor activities of the maintenance department. They have created numerous reports and dashboards that enable them to spot trends and discover cost-saving opportunities.

Challenge

At the time of their CMMS implementation, Tiara Yachts had three sites, 800,000 square feet of manufacturing area, over 400 employees, and hundreds of assets to maintain. They were in need of a scheme for naming and cataloging assets and numbering parts. The primary goal was to understand exactly what the maintenance department was responsible for, and then aggregate that information for the operations team and the owner of the company.

Implementation

Tiara implemented the eMaint X3 CMMS system in 2009 and the transition went smoothly. They immediately began to catalog their assets in order to locate inventory more efficiently. Tiara also began building and scheduling preventive maintenance (PM) tasks for assets. After understanding the system and organizing their assets, Tiara began to charge labor costs directly to assets for the first time in the company's history. They ran reports on these findings in order to determine which assets required the most maintenance and which were the least costly to maintain. For example, Tiara was able to isolate and replace the specific components of their Chopper Rig that were consuming unnecessary resources.

Currently, Tiara uses eMaint for tracking labor charges on scheduled PMs, work requests and repair work orders and are planning to utlilize the inventory and purchasing (including barcoding and MX mobile) features of eMaint X3 CMMS next.

Results

eMaint helped Tiara satisfy their initial goal of cataloging assets in order to locate parts more expeditiously. Since implementing these tracking features, Tiara has been able to reduce expenses by identifying costly repairs and taking corrective action. In one instance, they identified a group of assets that comprised 6% of their inventory, but consumed 30% of the team's resources. After running additional reports based on eMaint's initial findings, the maintenance manager was able to isolate the cause (inadequate operator training), share this information with his operations team and implement a revised training program. The need for this improvement would not have been evident prior to implementation of the X3 CMMS system.

One unexpected benefit of the system is the automated monthly reports, which helped to legitimize the maintenance team, giving them visibility to upper management. The maintenance manager is able to meet with the owner and show him exactly what his team has been working on in the past month. In fact, 95% of the maintenance staff's available working time is registered on eMaint as recorded work time. After reviewing the length of time that the maintenance team has spent on each project, they adjust time allocation for improved efficiency. X3 CMMS has enabled the maintenance manager to confidently recommend and gain approval on expenditures with solid data on anticipated cost-savings and payback.

Benefits of eMaint X3 CMMS for Facilities Managers Ease-of-use results in lower training costs 95% of available work time is recorded and tracked "Legitimized" maintenance staff - provides decision support data Saved time and money by identifying need for more efficient components Generated a year-end summary of maintenance activity for the first time in company history