Property and Facility Management Systems

Owners, executives, and managers want to measure performance, and often ask:

How's my response time on work?
Am I meeting contractual requirements?
Is asset availability and uptime being maximized?
Have we optimized maintenance costs?

eMaint provides the major tools that property managers and facilities managers need for asset management, work order management, service requests, and key performance metrics.

Asset Management
Managing assets is a critical component to the operations of any facility or property. eMaint provides the ability to identify, track, locate and analyze all of your corporate assets. The asset explorer provides a user-definable "tree" view of assets, making it easy to locate by the location, type, system or any other hierarchical setting you choose. Keeping track of assets and their changing locations is a challenge. eMaint gives you the ability to track asset locations so you know where it is, where it's going and where it's been.

eMaint provides point and click access to all labor and material costs right at the asset level. Gathering of all these costs is accomplished through our powerful work order system.

Work Order Management
The eMaint Work Order center allows you to provide technicians with a planned job, the proper procedures and the necessary parts and tools they need to work without delays or interruptions. Labor, parts and purchases are easily tracked on the work order, allowing you to quickly analyze the costs associated with maintenance.

With eMaint, you'll be able to calculate response time and completion rates, track performance, and provide a feedback mechanism to keep your internal customers aware of the status of their work requests.

Service Requests
Work requests - whether from owners, tenants, staff, students, teachers, customers -- are at the cornerstone of facility operations. Let's face it: there shouldn't be a "one size fits all solution" to managing work requests. For some organizations, simplicity is the key. Our "You've got work" feature makes submitting work requests as easy as sending an email. Other organizations require a more robust solution. The "My Requests" feature not only provides a customizable form for detailed entry of the request, it provides a requester control panel to view the status of pending, open and past work.

Key Performance Metrics
The Dashboard in X3 provides up-to-the-minute information on the key performance metrics critical to your operations:

New work orders in last 24 hours
Percentage of work completed last week
Year to date number of work orders open
YTD Number of work orders completed
YTD Labor hours
YTD Material costs
Percentage of work orders over estimate
Turnaround times on work

Users of eMaint X3 experience positive results:

26% increase in on-time completion rate of scheduled work
40% improvement in work completion rates
65% increase in customer satisfaction due to improved communication on status of work requests

Features and Benefits for Facility and Property Managers

Work Request Management	Improve workflow efficiency and customer satisfaction by providing a fast and easy tool for submitting work requests. Maintain customer satisfaction with automated alerts when customer requests are approved, rejected and completed.
Email Request Module	Enables unlimited number of customers to easily submit requests via email that are automatically captured in your eMaint Request Center
Asset Explorer	User-definable "tree" view of assets, making it easy to locate by the location, type, system or any other hierarchical setting you choose.
Asset Work and Charges History	Point and click access to all labor and material costs right at the asset level.
Multi-Form Capability	Easily capture the right information about your assets, regardless of the various types of assets that you manage.
PM Management with Auto-Generate Capability and scheduling based on any trigger - calendar, meter or condition-based monitoring.	Provide an environment of the highest level of customer satisfaction and asset availability. Ensure equipment is maintained regularly, not just repaired when it breaks. Automatically produce and email PM work orders to ensure compliance and maintain optimum equipment performance.
Planning and Scheduling Tools	The "Planner" interface lets you see the work that needs to be performed and assign it to available personnel. The tool includes customizable filters to view work by building, department, problem type, trade, or any other criteria needed to suit your business process.
Inventory Control Tools	Reduce inventory spend and ensure the right parts are available at the right time
Workflow Manager	Powerful configuration tool that lets you "define rules" - from auto-assigning work requests, to routing work orders via email, to calculating response time and completion rates -- and customize the CMMS functionality to match your specific business processes.
Personalized Dashboards and Reports	Managers gain instant access to the key performance metrics critical to your operations, including: New work orders in last 24 hours Percentage of work completed last week Year to date number of work orders open YTD Number of work orders completed YTD Labor hours YTD Material costs Percentage of work orders over estimate Turnaround times on work
Cost Tracking and Repair Histories	Easily capture labor, parts and materials costs and measure maintenance spend by building, department, customer, cost-center, line or any user-definable criteria.
Mobile solutions with bar coding technology	Perform inspection rounds, manage work orders, and control inventory using a handheld device in the field.