CMMS Training and Startup Services
We believe that proper training -- combined with start-up services tailored to your needs -- is a key factor in the success of your CMMS rollout. We also know that customers who invest in training and implementation services experience a higher return on their CMMS investment.
Rather than a "one size fits all" approach, eMaint offers a range of eMaint University training and service subscription packages designed to help you make the best and most efficient use of your eMaint system.
Our team of maintenance and product experts are also available for On-Site training and consulting engagements.
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Subscription Services
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| "Service on 11" Support |
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At eMaint, "Service on 11" means coupling superior technology skills with personalized support. Our product specialists - indeed all our team members -- take pride in being responsive to client needs over the entire lifecycle of a customer. The personalized aspect to support is epitomized in the people we hire, the systems we develop and the way we interact with customers. "Service on 11" support includes:
- System updates, enhancements and documentation
- 24/7 system access
- Daily data backups
- Technical Helpdesk Support
- "Welcome Aboard" Intro to eMaint X3 (Web-based Workshop)
- Phone Support
- Live Chat
- Email Support
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| Toll-Free Access |
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| eMaint University |
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eMaint University (eU) is our self-paced, on-demand training tool that provides 24/7 access to all of the eMaint CMMS and best practices learning materials. A 12-month subscription includes the following benefits:
- Unlimited On-Demand Training
- Monthly Best Practices Webinars and Training Workshops
- 24/7 Access to Online System Documentation
- Unlimited Access to all Recorded Trainings, Workshops, and Best Practices Webinars
- eU LIVE: Unlimited Instructor-led Web-based Trainings Courses
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| System Setup & Configuration Services - Web-based |
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40 hours |
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For customers who value implementation assistance to ensure success, we offer three levels of eU Professional Services Subscriptions -- Rapid Start, Advantage Care, and Total Care -- each designed to deliver the right combination of start-up and configuration services to meet your organization's individual needs.
All professional services packages can include any combination of the following setup services as needed by your organization. We'll help you determine the configuration services that are right for your needs.
- Customize Screens, Fields, Interface Forms, and Filters
- System Options, Security and User Administration
- Standard Report Writing
- Standard Dashboard/KPI Setup
- Scheduling Tool Setup
- PM Tasks and PM Options Setup
- Modifying System PDF Forms
- Data Imports (from eMaint approved spreadsheet)
The following additional setup and configuration services are only available in Advantage Care and Total Care packages:
- Workflows and Automated Notifications
- Purchasing - Setup
- Requisitioning - Setup/Configuration
- Billing - Setup/Configuration
- Condition Monitoring - Setup/Configuration
Custom pricing is available for projects that exceed 40 hours or require customization.
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| Advantage Circle Membership |
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The Advantage Care and Total Care subscription packages include membership in the eMaint Advantage Circle.
eMaint Advantage Circle provides a higher level of service to customers and includes the following exclusive benefits:
- Priority Response
- Semi-Annual Calls with your eMaint Account Advisor
- Sandbox Account for Feature Previews and Training
- Roundtable Sessions with Peer Customers
- Access to Senior Product Implementation Specialists
Your membership in the Advantage Circle underscores our commitment to assisting you in achieving your CMMS goals and objectives. Your eMaint Account Advisor will work with you to ensure that you have the right set of services and tools to meet your initial and ongoing business objectives.
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| Total Care Benefits |
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Our Total Care package is designed to provide ongoing account management and optimization. We understand that businesses change and evolve. Total Care provides the highest level of service and account management to help achieve desired results while being prepared to make transitions, expansions or any other changes as efficiently as possible. Additional benefits include:
- Managed Account Services
- Member eMaint Advisory Board
- Quarterly Executive Conference Call
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On-Site & Consulting Services
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| Pre-Implementation Assessment |
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A pre-implementation assessment is a comprehensive and systematic on-site analysis of your operation to identify the current state of the organization with respect to CMMS implementation:
- What are the current performance levels?
- What are the Milestones we want to measure?
- What do we want to achieve with X3?
- What is the current workflow?
- What is the Roadmap for successful implementation?
The assessment includes the following:
- Two Days of On-Site Consulting
- Two Days of Off-Site time to evaluate findings and assemble recommendations
- Web-Based Executive Summary Presentation of Findings
- Detailed Action Plan
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| On-Site System Audit |
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The System Audit process is designed to help you measure the effectiveness of the CMMS implementation and identify areas of improvement. Typically, System Audits occur in two phases. Phase one takes place prior to system implementation, where eMaint works with your team to identify your implementation goals and your ROI and key performance indicators. Phase two is usually performed 3 to 6 months after system implementation. In phase two, our team conducts an analysis of your CMMS system usage to determine if it is in compliance with business objectives as defined during phase one. Once we've conducted the audit, our team will share the results and findings and make recommendations toward continuous effectiveness and improvement.
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| On-Site Implementation & Training |
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eMaint's product specialists are well-versed in delivering on-site services to clients in manufacturing, facilities and property management, service delivery and fleet operations including CMMS implementations, data collection, system configuration, and training. Agenda will be developed with client input based on client goals. We offer standard 3-day, 5-day, and 10-day service packages and can also tailor the services to meet your needs. Examples of services that can be delivered on-site are:
- CMMS Implementation
- Data Collection
- System Configuration
- Training
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| CMRP Consulting |
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eMaint's Certified Maintenance and Reliability Professional (CMRP) consultants provide a broad range of services that assist you with your maintenance, reliability, and CMMS implementation goals, including but not limited to pre-implementation assessments, system audits, SOP development, PM optimization and storeroom setup. CMRP services include but are not limited to:
- Pre-Implementation Assessments
- System Audits
- SOP Development
- PM Optimization
- Storeroom Setup
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| Project Management |
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The process begins with a pre-implementation assessment and planning session, during which key member(s) of eMaint's client services group assigned to this project will engage with your internal project team. Through this planning process, we will identify the project goals and objectives, working toward developing a preliminary project timeline that supports these objectives.
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| Data Conversion |
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Comprehensive data conversion services including data extraction consultation, data evaluation and analysis, mapping consultation and support, and assistance with the installation of both test run and final run sets of data.
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The process begins with a pre-implementation assessment and planning session, during which key member(s) of eMaint's client services group assigned to this project will engage with your internal project team. Through this planning process, we will identify the project goals and objectives, working toward developing a preliminary project timeline that supports these objectives. This service is billed at our standard rate of $200 per hour.
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| System Integration |
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eMaint has over 25 years experience developing interfaces to integrate our software with external third party applications including SAP and Oracle among others. Interface development projects may encompass the development of functional and technical specification, project management to ensure the project is executed according to plan, testing, production rollout and training.
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eMaint University: On-Demand Training and Professional Services Subscriptions
eMaint University (eU) is our 12-month subscription-based program that delivers the training and start-up services you need -- when you need them.
Our basic eU subscription package provides on-demand, anywhere, anytime access to training materials and courses.
For customers who value implementation assistance to ensure success, we also offer three levels of eU Professional Services Subscriptions, each designed to deliver the right combination of start-up and configuration services to meet your organization's individual needs.
eU On-Demand Training Subscription Package
We offer a basic level of eMaint University for customers that want to approach their CMMS implementation in a self-paced "do it yourself" manor.
With your eU On-Demand subscription, you'll enjoy 24/7 access to all of the content in our eU learning portal, including video tutorials, recorded trainings, user manuals, on-line help, and maintenance and reliability best practices concepts.
Your subscription to eMaint University also provides you and your system users with UNLIMITED access to all of our live, instructor-led web-based courses, delivering an even greater value!
These self-paced resources are designed to show you how to use of your eMaint CMMS system so that you can perform system setup and configuration on your own.
eU Rapid Start Professional Services Package
We work with you to rapidly implement your application and get you up and running quickly, ensuring that your team is trained and your application is set up to your satisfaction.
Includes all of the benefits of eU On-Demand PLUS up to 10 hours of remote system startup and configuration services from our Professional Services team.
eU Advantage Care Professional Services Package
Includes the benefits of eU On-Demand PLUS 20 hours of remote startup and configuration services from our Professional Services team.
Advantage Care subscriptions also includes eMaint Advantage Circle membership and benefits.
eU Total Care Professional Services Package
This is our most comprehensive subscription. It includes the benefits of eU On-Demand, up to 40 hours of remote startup and configuration services, eMaint Advantage Circle benefits, Managed Account service and a seat on the eMaint advisory board.
eMaint University: On-Demand Training and Professional Services Subscriptions
eMaint University (eU) is our 12-month subscription-based program that delivers the training and start-up services you need -- when you need them.
eU On-Demand
We offer a basic level of eMaint University for customers that want to approach their CMMS implementation in a self-paced "do it yourself" manor.
With your eU On-Demand subscription, you'll enjoy 24/7 access to all of the content in our eU learning portal, including video tutorials, recorded trainings, user manuals, on-line help, and maintenance and reliability best practices concepts.
Your subscription to eMaint University also provides you and your system users with UNLIMITED access to all of our live, instructor-led web-based courses, delivering an even greater value!
These self-paced resources are designed to show you how to use of your eMaint CMMS system so that you can perform system setup and configuration on your own.
What is CMRP Consulting and how can it benefit your organization?
The Society of Maintenance and Reliability Professionals offers Certified Maintenance and Reliability Professional (CMRP) recognition to individuals who demonstrate their ability as maintenance and reliability managers and successfully pass an examination that rates the individual's strengths in five areas: business and management, manufacturing process reliability, equipment reliability, people skills and work management.
As a senior consultant and project manager, an eMaint CMRP Consultant provides a broad range of services that assist clients with their maintenance, reliability, and CMMS implementation goals, including but not limited to:
- On-site Maintenance Assessmements to identify the current state of the organization with respect to CMMS implementation
- Defining and gathering Equipment, PM Task and Schedule data into the CMMS
- Configuring the eMaint CMMS to match client's workflow and business processes
- Customized CMMS training to help maintenance professionals develop best CMMS practices
- Defining and creating custom reports in eMaint to measure desired KPIs
- Developing SOPs for the maintenance organization
- Storeroom organization and setup for effective inventory management
- Project Management
